Shipping policy

Shipment

All prices are F.O.B. factory of origination (TX, VA, or MN), unless otherwise stated. Method and route of shipment are at CAFP’s discretion, unless the Buyer supplies explicit shipping instructions.  Identification of goods to the contract shall occur as each shipment is placed in the hands of the carrier.

Deliveries

Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, civil unrest, war, fire, delay or defaults of common carriers, failure or curtailment in CAFP’s usual sources of supply, governmental decrees or orders, or without limiting the foregoing, any other delays beyond CAFP’s reasonable control, and CAFP shall not be liable for any loss or damage arising therefrom. CAFP shall have the additional right, in the event of the happening of any of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability. Shipments made within twenty (20) days after specified date of delivery shall constitute a good delivery. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.

If merchandise is delivered showing signs of freight damage, refuse the shipment and contact Customer Service (info@concordamericanflagpole.com) within three (3) business days. We will promptly reship your order and file a freight claim for the damages. If a visually damaged shipment is accepted and the damage later claimed, the responsibility for filing the claim may be that of the customer.